FREQUENTLY ASKED QUESTIONS

CAN I TRACK MY ORDER?


If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.




HOW LONG WILL IT TAKE MY ORDER TO ARRIVE?


We will send you an email to let you know that your order have been dispatched. After we dispatched the parcel it should take between 5 and 7 working days for the item to arrive depending on your location. Typically orders within the UK will arrive within 5-7 days. International orders will be dependent on your location and the postal service used. We will endeavour to let you know roughly how long it will take for your order to arrive.




HOW MUCH DO I PAY FOR DELIVERY SERVICE?


The price will vary according to the weight of the item, the number of pieces you’ve ordered and the delivery address (UK or international).




DO YOU SHIP INTERNATIONALLY?


Yes we do ship everywhere in the world depending on the availability of the scope of international postal services.




HOW DO I RETURN AN ITEM?


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must be in the original packaging with prove of purchase. For more information please see the return policy at the bottom of the page or click here.




WHEN WILL I RECEIVE MY REFUND?


Once the return has been approved (the items have to be in perfect condition and internal labels must be intact) you will receive a confirmation email indicating that the refund will be paid into your account within a few days. Remember that payments to your credit card always depend on your bank/building society.





SUBSCRIBE TO THE TRIBE?

COPYRIGHT © 2023 MERCI ME LONDON.

  • Black Instagram Icon
  • Black Facebook Icon
  • Black Twitter Icon